Sometimes, what feels like a setback one day can turn into something great in the end. It’s all about perspective. I just see things differently, ever since I was a kid growing up in Mexico City. And I’ve always found a way forward. Like coming to the U.S., the best thing about being at Capital One—you make your own opportunities.

My wife Rhonda is there for me through it all. I keep a picture of her on my desk. When I left my last job, I didn’t want to work just anywhere. And when I saw how much Capital One did for the community, I was totally sold. Now, I’m the Dallas Fort Worth Chapter Lead for the LGBT Diversity Network —it’s the best because my branch is in one of our city’s gay communities.

Don’t get me wrong; it still gets hectic. But when that happens, I can put on my smooth jazz and enjoy some dark chocolate. It’s all about taking the time to do it right. Because I’m not just building a clientele at my branch—I’m building my community.

I keep a picture of my wife, Rhonda, and I on my desk. She inspires me everyday.

My favorite fountain pen is always handy. In a digital world, it’s nice to get back to the basics.

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