Focusing on the future, together.
We know that changing the future takes more than a focus on today. That's why we offer many training materials, career development programs, and community outreach initiatives to ensure our inclusion efforts begin to take root and thrive day by day. At Capital One, building a better world means creating educational opportunities for all those who aspire to learn.
The Diversity and Inclusion office has created an online learning library that provides additional learning tools and resources available to all associates at Capital One. The library holds training materials on topics such as Unconscious Bias and Microbehaviors and offers suggested exercises and opportunities for knowledge sharing. Supplemental learning offerings such as external white papers, videos and speaker series featuring a variety of internal and external thought partners are also available for use.
“Better understanding of the biases we bring to work every day and their impact on our decision making, strategic thinking and our business results is foundational. And frankly, having this kind of awareness and understanding fundamentally changes the conversation around diversity and inclusion.”
—Mike Wassmer, EVP, U.S. Card
Recognizing Our Unconscious Bias
We realize that, as humans, each of us carries unconscious biases, and we are creating an environment that leads to better understanding through education. Customized learning is available to all our associates, with the intent to foster a company culture that is appreciative of diversity, thus empowering associates to make better business decisions and build a positive, inclusive workplace.
- Leadership attends unconscious bias training—customized for interactive learning and engagement at the executive level—to investigate their biases and learn how they can directly impact critical decision-making
- 1500+ managers have participated in training that highlights the sources of unconscious bias, such as stereotyping, personal values and individual experiences, and helps them develop action plans to eliminate exclusionary bias within their teams
- Unconscious bias e-learning is available to all associates. Training offers associates a deeper look at their own diversity dimensions and unique traits, while learning about the negative implications of quick assumptions and false judgment. Associates receive actionable steps to make existing biases more conscious in the workplace
Emerging Leader Development Program
The Emerging Leader Development Program blends various internal and external training opportunities—including advanced competency development, technology leadership, and diversity and inclusion education—with curriculum focused in partnership with the Darden School of Business on Power and Leadership. Selected managers and leaders receive customized coaching on topics such as career development, self-leadership and inclusive leadership.
EAGLE Development Program
The East Asian Growth and Leadership Effort (EAGLE) program helps first-generation East Asian associates reach their full potential through the development of their soft skills, leadership skills and individual presence, all while cultivating their long-term career plans.
Magellan is a comprehensive eight-month career management program offered annually to members of the African American Network. The program is comprised of four modules, designed to give participants the knowledge and skills necessary to grow their careers: Resource Awareness, Career Planning, Skill Building and Networking.
Hispanic Leadership Development Program
The Hispanic Leadership Development program works with a selected group of associates each year to help them achieve their full career potential. The program consists of one-on-one mentoring, activities focused on American culture, and provides program participants access to Capital One Executive Speakers and networking events. Participants will also receive training on leadership development and digital fluency. Leadership training topics range from Strategic Influencing, Essentials of Difficult Conversations to Presence and Personal Brand. Digital Fluency training topics range from Introduction into Big Data, Agile and Operating Systems.
Women In Technology
In 2014, Capital One launched Women in Technology (WIT), a program uniting men and women together to improve women’s representation in the technology field through awareness, outreach and education. Internally, WIT identifies and cultivates high-potential women, advocates unconscious bias education and encourages community through our Lean In Partnership. Externally, WIT supports stronger industry-wide representation for women as a founding partner with Women Who Code and a Pioneering partnership with the Anita Borg Institute. In 2016, Capital One will be a Diamond Sponsor for the second year at the Grace Hopper Celebration in Computing, the largest gathering of women technologists in the world.
iLuminate performance at Women in Tech event
Recognized as one of the nation’s most community-minded companies, Capital One’s community engagement efforts focus on providing education, tools, and resources to prepare individuals, families, and entrepreneurs for economic success.
We make strategic investments in community–based partnerships whose missions focus on creating steady jobs and helping individuals and families achieve economically stable futures. These organizations provide education and job training, safe and affordable housing, financial literacy skills building, and small business development. With local community knowledge and our ability to catalyze economic opportunities, we are able to offer customers and community members tools to succeed:
- Greater access to mainstream banking
- Support for small businesses
- Help with housing
- Economic opportunity and skills training for the 21st century
- Financial support for community development programs
Future EdgeTM – Get Ready for Tomorrow, Today
Technology is changing our world at a rapid pace, unleashing opportunities like never before. It has also transformed our economy, redefining the skills needed to succeed. Recognizing that gaps in education, skills, and earnings still make this opportunity out of reach for many, Capital One’s Future Edge™ initiative is investing $150 million over five years to help more of America’s workers and entrepreneurs get the skills, tools and resources they need to succeed in the 21st century economy.
Through Future EdgeTM, we partnered with Grovo®, a learning technology leader that specializes in digital skills training to create the Future EdgeTM Digital Literacy Challenge, a free, digital literacy curriculum designed to help more people develop basic digital skills and advance their career opportunities. To help inspire more women and girls for successful technology careers, we were one of the founding sponsors of Women Who Code and helped Black Girls Code expand into new communities. We also work with leading community and microfinance organizations – such as Grameen America, Accion, Kiva.org, and BusinessAdvising.org – to empower more entrepreneurs in low-to-moderate income communities across the country.
The economic challenges consumers have faced over the last few years have highlighted the critical importance of financial knowledge and skills. Through our efforts in communities across our footprint and through national nonprofit relationships, we help empower individuals of every age to take control of their financial future. Through partnerships, tools, and resources, we help people gain a clear understanding of personal finances, inspire a broader interest in economics and finance, and provide real-time information and training that help individuals make the best financial choices. Many of our customers want to better manage their debt and learn more effective money skills. For example, through a free nine-month program called Debt Boot Camp, we connect these individuals with professional mentors and financial coaches, as well as access to tools and resources that outline steps to eliminating debt.
Support for Small Businesses
Small businesses play a critical role in supporting thriving communities – as employers, as agents for economic growth, and as symbols of progress and vitality for local residents. To help small businesses grow and expand, Capital One provides small business owners with increased access to capital and opportunities to interact with trusted mentors, coaches, and advisors. For example, our Construction Contractors’ College is a nine-month small business training and development program in Houston, Texas, designed to equip and prepare qualified owners of small and mid-size businesses with a focus in construction with the knowledge, resources, and guidance they need to successfully bid and win major construction contracts. Each small business owner receives one-on-one coaching and mentoring from Service Corps of Retired Executives (SCORE) business mentors, Capital One Business Bankers, and Money Management International personal financial advisors. These coaches and mentors continue to engage with the contractors for long-term support following completion of the course. Capital One also provides free small business savings accounts to each participant to encourage and support their savings plans and goals.
When an individual or family has a safe and stable place to live, they are more likely to succeed at school and in their professional lives. We support affordable housing initiatives through a comprehensive approach centered on healthy neighborhoods. We contribute our skills and resources to prevent homelessness, increase homeownership, stabilize vacant properties, and provide viable rental housing. Through our Community Mortgage team, we make home ownership more affordable for low-and moderate-income consumers through portfolio mortgage loans that leverage multiple subsidies. Our specialty loan officers work one-on-one with clients to ensure that customers succeed in their quest to own a home, and collaborate with area nonprofits to respond to local credit needs. While many low- and moderate-income families aspire to homeownership, they often require affordable, quality rental housing while working to achieve their goal. Through our Community Finance team, we work with local developers to invest in affordable rental housing and create local jobs, and in 2015 alone, provided almost $1.5 billion in affordable housing loans.
Learn more about Capital One’s community involvement and investments at www.capitaloneinvestingforgood.com.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
If you have visited our website in search of information on U.S. employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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